FAQs – Aurora Bellucci Collection

Questions?

Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.

Shipping & Delivery

How does shipping and delivery work?

So you've made an order? Welcome to the AuroraBellucciCollection™ family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 5-9 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

How much do I pay for shipping?

All orders include FREE and fast delivery across the USA, no matter how many products you order.

When will my order arrive?

Once your order is picked and packed, the magical journey from AuroraBellucciCollection™ HQ to your front door begins. All orders (no matter how many products you purchase) include FREE and fast delivery across the USA. You can expect your order to arrive within 5-9 business days* from the day you place it.

*Please note: Although USPS quotes us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.

How do I track my order?

Yay, time to celebrate! Your order is on its way! After we pass your order to USPS, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the USPS site so you can follow the live tracking updates.

Haven’t received your shipping confirmation email yet? Check your spam folder too. It may have ended up there.

Help, I think my order is lost/hasn’t been delivered?

Think your order might be lost in transit? Although USPS quotes us 5-9 business days for standard delivery, sometimes things happen and they are not able to deliver within this timeframe. In this case, your tracking number may show a delayed delivery date.

If your order is not delivered within 20 days, please contact us and we can launch an investigation with USPS.

Please note: For any queries or issues related to your USPS order, we recommend you first reach out to USPS directly. While we understand delays are frustrating, we are required to work within USPS’s processes. Once you have contacted USPS directly, let us know and we can contact them on your behalf to try and resolve any issues as soon as possible.

Can I change my shipping address?

Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can update it for you.

If your order has been shipped, do not panic! You can still redirect it via the USPS tracking link we provide in your shipping confirmation email.

Please note: We can only send your order to the address you provide on your order. If you have provided an incorrect address and the package is delivered there, we are unable to retrieve it, so please check your address carefully.

Do you ship internationally?

At this time, we only deliver our products to customers in the USA.

Are there any customs/import fees?

All our products are shipped right here in the USA from our distribution center. This means there is no need to worry about any customs fees, as it is shipping from your own backyard.

Product Questions

Can I customize my necklace with a photo or engraving?

Yes! Every necklace from AuroraBellucciCollection™ can be personalized with a photo, name, or special message to make it truly unique and meaningful.

What materials are your necklaces made from?

Our necklaces are made from high-quality sterling silver and some feature an 18K gold finish, ensuring they are durable, beautiful, and built to last.

Is your jewelry safe for sensitive skin?

Yes! Our necklaces are hypoallergenic and made to resist tarnishing, turning green, or causing skin irritation, so you can wear them comfortably every day.

Do you offer wholesale or bulk purchase discounts?

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!

*Please note: This is subject to stock availability.

Can I send an order as a gift?

Have a special someone who you think needs some of our products in their life? You can ship any AuroraBellucciCollection™ product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

Are you stocked in any stores anywhere?

Nope, it’s just us! Our AuroraBellucciCollection™ products are only available on our online store in the USA. Unfortunately, we do not currently offer international shipping.

Returns & Exchanges

Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long do I have to return the products?

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Can I return my order for a refund?

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Do I have to pay for returns?

We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within the USA will be covered with a free return shipping label that we are happy to organize for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

How long does it take for my return/exchange to be processed?

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

Payment

How secure is your payment?

All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

Do you have payment plan options?

Yes! We offer Shop Pay Installments, so you can split your purchase into 4 interest-free payments and enjoy your jewelry right away.

How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

I forgot to use my discount code!

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.

What currency is the store in?

All pricing for our store is listed in US dollars (USD).

Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at support@aurorabelluccicollection.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your AuroraBellucciCollection™ stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.

Where are you located?

Our AuroraBellucciCollection™ HQ is located in Hayward, California. Your AuroraBellucciCollection™ products start their journey to you from our warehouses in the USA.

Please note: Our AuroraBellucciCollection™ HQ is not a retail store. We hold no stock there and are unable to offer collection at any of our fulfillment centers.

Beautiful just beautiful

Thank you helping me comfort my daughter with the presence of her daddy for her 21st birthday. It is the most beautiful gift I've purchased and I think her face says it all 💜

My son's necklace

Thank you so much for making my necklace for me it came out so beautifully

I love it!

Beautiful keepsake. I will treasure it forever. Quality item.

All my gifts were loved

All my gifts were loved 🥰 Now I have to get one for my self because I thought I had purchased one for myself turns out I didn’t

Amazing

I can only wear jewelry that is real or my skin turns green. I wear this necklace 24/7 and it doesn't bother my skin. It is absolutely beautiful!! It is like I can keep my daddy with me at all times. I have ordered my daughter a necklace too. Thank you so much it's absolutely beautiful

Photo jewelry

I ordered two,because I just fell in love with first one..Absolutely beautiful..

Janelles necklace

I loved it and my niece loved so much he loved his cousin and his so happy with her necklace

Perfect Mother’s Day gift

It was the perfect thing to get for my mother. We recently lost my little brother, and this was a beautiful way for her to carry him with her forever.

My fiance loved it

Loved the quality of the tag, and the picture was very clear .

Get you or your love one now!!

I bought this for my moms Mother’s Day /birthday gift and she absolutely loves it.
The necklace has a picture of my papaw (my moms dad) who passed away back in 2011 which really hard for all of us especially her, so in honor of him I decided that this was the best gift. I was really nervous about getting it because I’ve never ordered from here before but it was definitely the best decision I’ve ever made. Highly recommend getting one!!

This is my papaw my mom called him “Pops” so that’s why the engraving says Pops.

Beautiful keepsake

I’m very happy with my necklace. I lost my sister 3 years ago and wearing this helps me keep her close. I find myself touching it throughout the day.

Love It

Love my bangle. I ordered two and I could not be happier with it. I feel like I have a small piece of my father with me wherever I go.

Sentiment Value

My daughter loved her gift. She was very close to her grandfather. It's very high in sentimental value. It's beautiful!

I love it so much I even got my sisters one as an early Mother’s Day gift... Thank you for such beautiful work

Just wonderful

I got this as a Mother’s Day gift for my mom! She lost my grandfather in 2015 and my grandma in 2020 so it’s been tuff to say the least I was able to make a collage out of both their pictures for her necklace tears of joy and remembrance were shed❤️ Got it really fast as well!

Love it!

I had this made for my momma and I absolutely love it. They did a wonderful job. Definitely will order again from them

My Angels

I absolutely Love My angels Necklace, thank you for Fulfilling my order now I can have my angels with me everyday ❤️

I love it

Both my parents were my world.

Angel photo necklace

I absolutely love love my angel necklace, fantastic good. ❤️❤️❤️

perfect

just recieved it and it’s just right. thank you!

Amazing

I ordered this necklace for my 13yr old daughter. My fiancées grandson was her best friend & passed in an accident in November. We find her sleeping with his pictures and teddy bear after crying herself to sleep. I thought this would be a way to always have him with her. She loves it! Thank you so much. It is truly beautiful and we are going to order his sister one as well.

Wow! I loved it so much I got one for my sister.

It is beautiful! I wear it often. I got my sister one as well to remember our dad.

Everything I could've hoped for!

Ordering and delivery process was smooth. Item was received within 2 weeks of ordering. Quality is exceptional for the price. Not one blemish or issue. It truly is a cherished memory of my loved one, I wear everyday.

Perfect!

I had this necklace made for a friend that lost her dad and I was skeptical about the finished product until I received it in the mail. It turned out perfect! My friend loves it! I highly recommend.

Memory

My best friend died due to cancer. This was perfect. Thank you so much!